Doubletree by Hilton Phoenix Mesa

- The central atrium was really big and had a lot of seating. It provided a nice area to hang out in and get some natural light even while indoors. - The elevators were super fast! - Having breakfast on-site made it very convenient, especially when the food was good - The staff was friendly and helpful. Pat(?), from the breakfast area, graciously let me have coffee while Starbucks was closed and the front desk folks were generous with those delicious cookies!

The staff were awesome. Friendly and inviting. Kids loves the cookies they gave us. The pool area was large and had bathrooms right next to it. Made it great when the kids or any of us need to use them. I favored the hot tub. Room was large and plenty of room for the four of us.

Right from the start Nicaise at the front desk was a superstar. She couldn't find my reservation but took the time to look through every reservation where she did find it. Booking.com had put my first name as my last name. When we got to our room we had an issue with the toilet leaking all over the floor, Nicaise promptly put us in another room, right next door so that we would have to move our luggage too far. The head of housekeeping, I didn't get her name, she's been there 23 years, is one of the most helpful ladies I've seen. She helped us carry our luggage to the new room (being on a 3 week mother/daughter road trip we had a lot of heavy luggage).

Bed was comfortable Hot Tub was nice Cheesecake from Restaurant was good. ( bit over priced though for portion size)

Check-in was quick and friendly. The location of the hotel was close to places we needed to go and close to shopping, and restaurants were walking distance. We had a suite, was nice and clean. And a big spacious room. Room was very comfortable. The housekeeping staff are doing a great job at keeping the rooms clean.